FROM SPECIALIST CLINIC /
Admission is determined by the attending doctor.
The doctor will complete
the “Application Form for Admission” or “Request for Admission Form”
Clinic staff will ensure the patient’s
insurance card is valid for admission and other procedures; the patient is
covered by a GL (guarantee letter issued by his/her employer); or financial
arrangements are made (deposit is paid or credit card is accepted).
Admission Counter staff will confirm room
The doctor will complete the “Pre Admission
Insurance form” which will be signed by both the doctor and patient.
waiting for admission process to be completed, the
patient can wait in the clinic, in the lobby or at
home (if it is not an emergency case).
for patient will be allocated accordingly.
SERVICE COUNTER (Admission Counter)
Application in process (Admission)
Customer Service staff will fax “Pre Admission Form” to
the patient's insurance company.
Customer Service staff will determine validity of GL / Initial GL,
approval (insurance cover/GL) clinic staff will usher patient to Customer
Service Counter for further procedures.
(Customer Service staff will inform patient or clinic staff if
insurance provider has declined to provide cover or GL is not accepted.)
Patient / guardian will
sign Admission form and other relevant documents.
Customer Service staff will produce “Checklist for Admission”, relevant KMC
pamphlets and feedback form to patient.
Admission Kit (for
VIP room patients only) will given to patient in the ward during nurse’s
IN PROCESS (Day Care Procedure)
Doctor will complete Insurance form which
will be faxed to the insurance provider.
Upon receipt of insurance approval or GL,
Customer Service staff will usher patient to Day Care together
with the relevant documents.
NOTE: Patients who
are without accompanying family members or a guardian can request for the
assistance of clinic staff.